Returns & Exchanges

At Moen, we strive for your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a 30-day return window for items in their original, unused condition.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Print Your Label

  After your request is approved, download and print the prepaid shipping label provided via email and securely package your items.

• 3.
  Ship the Package

  Drop off your package at any authorized carrier location, ensuring all original tags and packaging are included to avoid processing delays.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned merchandise, a refund will be issued to your original payment method within 7 to 10 business days.