Frequently Asked Questions
Everything you need to know about shopping with Moen.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for most items in their original packaging. Please visit our Returns Center to initiate a request and receive a prepaid shipping label.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.
Are your products covered by a warranty?
Most products come with a one-year manufacturer's warranty that covers defects in materials and workmanship under normal use.
Can I change or cancel my order after it has been placed?
Orders are processed quickly, but you can request a cancellation within 60 minutes of purchase by contacting our customer support team via live chat.